MB Medic Mercedes-Benz Repair Guides, Service, How To DIY
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How to contact Mercedes-Benz Headquarters?
Find the address, phone number, or email.
You may be wondering whether you need to report a problem with your Mercedes-Benz or have had a bad experience at the dealership. Whatever the reason, on this page, you will find contact information for Mercedes-Benz headquarters, the Customer Assistance Center, or Customer Relations. Even Mercedes-Benz USA does not make it this easy to find. Although this information is provided for your convenience, MercedesMedic.com is not affiliated with Mercedes-Benz USA, LLC (MBUSA), a Mercedes-Benz Group AG company. If you are in the United States and need to escalate a dealership, warranty, vehicle, or customer-service issue, Mercedes-Benz USA (MBUSA) provides a Customer Assistance/Customer Care channel.
Mercedes-Benz USA, LLC
1 Mercedes-Benz Drive
Sandy Springs, GA 30328
USA
Mercedes-Benz USA Customer Care
1-800-367-6372 (1-800-FOR-MERCEDES), Monday to Friday, 9:00 AM to 9:00 PM Eastern. In Canada the number is 1-800-387-0100.
To put something in writing, MBUSA takes messages through the Email Us form on its customer support page and says it answers within 24 hours. It does not publish a corporate email address.
Report Safety Problems
If you believe your vehicle has a safety-related defect that could increase the risk of a crash, injury, or death, you can report the problem to the National Highway Traffic Safety Administration (NHTSA) and notify Mercedes-Benz headquarters.
How to reach NHTSA
The quickest route is NHTSA’s own complaint form at nhtsa.gov/report-a-safety-problem, which is where consumer complaints about vehicles, tires, car seats and equipment are filed.
By phone: 1-888-327-4236, or 1-888-275-9171 for TTY.
By mail:
NHTSA
U.S. Department of Transportation
1200 New Jersey Avenue SE
Washington, DC 20590
NHTSA reviews consumer complaints and other information to identify potential safety-defect trends. A complaint does not guarantee that NHTSA will open an investigation or that a recall will be issued. If a safety defect is identified, the manufacturer or NHTSA may take appropriate corrective action, which can include a safety recall. You and other owners may have your car repaired for free if NHTSA finds that the problem is a manufacturer defect. Warranty-dispute and lemon-law procedures vary by state. Check your Mercedes-Benz warranty booklet and applicable state law for dispute-resolution requirements. If the problem is really that you cannot afford the repair, help paying for car repairs lists routes worth trying before you escalate.
Roadside Assistance
1-800-367-6372 (1-800-FOR-MERCEDES), answered around the clock. It is the same number as Customer Care, so say at the start of the call that you need roadside assistance.
Check your car for open recalls
Mercedes-Benz USA runs a recall lookup by VIN at mbusa.com/en/recall. Checking there first is worth doing before you call about anything, because an open recall is repaired free of charge and it changes the conversation. Our guide on checking for recalls, safety issues and technical service bulletins covers the other places to look, including bulletins that are not recalls.
The information below applies primarily to Mercedes-Benz owners in the United States. Contact information, consumer-protection procedures, and safety-reporting agencies vary by country. If you find that the information on this page is not accurate, please use the comments section below to report it. Also, if you have a phone number or email that you use to contact headquarters, share it in the comments below.
Before you buy parts, scan every control module, not just the engine. It shows the root fault behind the warning lights and tells you whether the problem is still active. See how to do a full health check.
Questions from Mercedes-Benz Owners
A dealer will not fix a problem I think is covered by warranty. What should I do?
Ask the dealer for a written explanation and the repair order, then contact the Mercedes-Benz Customer Assistance Center with your VIN, the repair order numbers and a short timeline. Keep copies of every invoice and email. If a serious defect keeps returning after several repair attempts, your state’s lemon law may apply; a consumer attorney or your state attorney general’s office can tell you where you stand.
How do I check whether my Mercedes has an open recall?
Enter your VIN on the NHTSA recall lookup at nhtsa.gov/recalls or on the Mercedes-Benz USA owner site. Recall repairs are free at any authorized Mercedes-Benz dealer, regardless of the car’s age or mileage.
My Mercedes had a sudden total electrical shutdown. What should I check?
Start with the battery and its connections, the main fuses and the ground points, since a loose or corroded main cable can cut power to everything at once. Then read the fault codes from all modules: they record which module lost power first. On Sprinter campers and RVs, also check the coach battery isolator and the aftermarket wiring added by the RV builder.
i have my owe complaint and issues with MB. The customer service from some of those service reps has been unacceptable. My 2015 class 300 was a gift to me from my husband for our sweet 16th wedding anniversary. I first started having problems within weeks of purchase which May 2016 in July I started experiencing shaking in the first wheels, they checked car out replaced two tires on front. I would always call when its time for any service oil changes, etc. I was told this year in September that I needed two tires on the back, and that when I want them to put them on call in ahead so they could order them. October 26, 2017 I called and told them I wanted the tires, they said to me come on in Ms. Williams I think we have them in stock. I said OK. They put the two tires on and within 2 weeks my back end started shaking. I wasn’t able to drive no more than 35-40 mph. Car had to towed, and now they want me to pay for their mistake. The tires were dry rotten and wire stuck me in the hand. Went this morning after my husband went and got on them yesterday. The service rep Joey said my car was ready. I drive 10 mile across town to take my other car home, called my friend girl to take me to get my car. Get back to MB and Joey said he made a mistake it wasn’t my car that was ready it was somebody else car now I’m stuck without a car. And he was so nasty when I acquired about a loaner. “he said he didn’t have one so unprofessional. I’ve been waiting to get my car since 9:00 AM this morning. It don’t take this long to put two tires on. I just needed to report the poor service we’ve received here in Charlotte, NC from MB on Independence Blvd.